Support Services
Get the Software Support You Deserve, Every Single Day
At Khameleon, our goal is to provide you with a software system that grows with your business so you never have to switch ERPs again. That is why we provide extensive support services for all of your software needs, including software maintenance & upgrades, training, installation, and end-use support.
The moment you make the decision to onboard with Khameleon, our support team will guide you through our proven installation process and will consistently offer you personalized training sessions, product enhancements, in-house IT assistance, and so much more.
With Khameleon, we focus on maintaining and improving your software so you can focus on growing your business.
Our Solution
A cloud-based subscription model that offers two options depending on the size of your dealership.
Professional
- For small to mid-size dealers
- Out-of-box solution
- 90-day implementation
- 4-6 month staff training
- Manage entire project delivery life-cycles
- Helpdesk support
Enterprise
- For medium to large dealers
- Robust, fully customized solution
- 4-6 month staff training
- Manage entire project delivery life-cycles
- Helpdesk support
- Advanced business intelligence analytics
Hands-On Training & Installation
Set-up your new software system with ease and become fully acclimated with Khameleon through our 4-6 month software training program. Not only will we consistently engage with you, but we will ensure your entire company understands the ins-and-outs of our software. Once your team is comfortable navigating all of Khameleon’s modules with ease, we remain engaged through our comprehensive software maintenance and Helpdesk program providing for on demand functional and technical assistance in the ongoing use and operation of our software tools.
“Khameleon made it super easy to implement – now some of our staff’s daily tasks are as easy as pushing a button. The transition has been very natural. They really listened to all of our individual needs and made sure the implementation made our lives easier.”
— Craig Mckercher, VP of Finance at Brigholme Interiors Group
Receive On-Call Support from Our Helpdesk
No need to contact outside support when you have a question or need a report modified. Both of our Khameleon software packages include access to our 24/7 Helpdesk, so you can reach out to our software experts for technical support and additional IT expertise as needed.
Software Expertise for Your Industry
We’ve spent over 20 years dedicated to creating a software that improves the efficiency and bottom lines of project-based dealers and integrators. We confidently offer the best, most industry-specific IT support on the market. We understand your business needs, nuances and day-to-day operations, so you can always count on us for the guidance you need.
End-Use Support
Our team prides ourselves on our top-notch end-use support. We form real business partnerships with our clients and share our industry expertise so that our software and reporting capabilities can take you to the next level. After initial training, we offer ongoing e-learning, lunch & learns, and a friendly help-desk that is always just a call away.
Regular Product Maintenance & Upgrades
When it comes to your Khameleon solution, we regularly provide new software upgrades and product enhancements so you can take advantage of the latest technology and stay ahead of your competition.
Yearly Customer Top 10
Every year, you have the unique opportunity to speak up and tell us what software upgrades, product changes, or enhancements YOU want to see in Khameleon. Through our Customer Top 10 program, we ask all of you for a wish list of desired features/integrations. Then, we select the top ten suggestions and add them into our next upgrade.
Annual Khameleon Conference
Similar to our Customer Top 10 program, Khameleon hosts an annual industry-wide conference to network with our clients, discuss the latest industry trends, and receive customer feedback. We strive to build powerful relationships within our network so we can best serve your individual needs and take your business to new levels.
Industry Community Building
At Khameleon, we are invested in our clients’ success. That’s why we make it a goal to leverage our network for the greater good of all of our clients. Two of the key ways we listen to and connect with our clients is through our Khameleon Top 10 Program and our annual Khameleon Conference.
How Our Process Works
Our Dealer Networks Served
Why Choose Khameleon
Khameleon combines CRM, quoting, analytics, customer support, and brings all your scattered data together into one cloud-based tool.
One Single Easy-to-Use Interface
One single cloud-based platform that combines all of your company’s data and automates the entire project delivery life-cycle from quote to cash.
Easily Navigable, Prepackaged Modules
Khameleon includes all of the prepackaged management & reporting tools you need to confidently run your business, eliminating the need for costly custom reports.
Enjoy World-Class IT & Training Support
Learn how to follow the industry's best practices with our 4 – 6 month hands-on training and consulting.
Our Technology Partners
Case Studies
How a Prosperous Partnership with BSI Innovated the Office Furniture Industry
For 20 strong years, Building Service, Inc. (BSI) has partnered with Khameleon Software to successfully manage their demanding […]
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Why Khameleon is the Perfect ERP Software Solution for AV Dealers
An ERP Software Solution: Used and Trusted by AV Dealers If you’re searching for an ERP software solution […]
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